Policies

ARRIVAL

SPA CUSTOMIZATION TIMING
Customization Start Time starts 15-min before your relaxation time (included on itinerary)
*Arrival at this time allows you to tailor your own complimentary Chakra Journey service infusion*

Relaxation Room Start Time starts at your quoted relaxation/arrival time (included on itinerary)
*Arrival at this time guarantees you the Chakra infusion of the day*

Service Start Time this is the exact time your service will start (included on itinerary)
*Arrival at this time means you are forgoing your private spa suite relaxation time*
 
Review Complimentary Chakra Journey Service Infusions:
Monday – Root Chakra – Extra Foot & Reflexology Massage in your service
Tuesday – Sacral Chakra – Bolus Massage, warm mineral salt filled bean bags that are used for acupressure massage
Wednesday – Solar Plexus Chakra – Warmed Bamboo, used to relax and stretch tight muscles of face & body
Thursday – Heart Chakra – Hot Stone, used to relax and deeply penetrate heat to tension spots within the face & body
Friday – Throat Chakra – Thai Stretching also called lazy man’s yoga, this infusion will gently stretch and awaken the body
Saturday – Third Eye Chakra – Lymphatic infusion, stimulates the system which helps to effectively detoxify the body
Sunday – Crown Chakra – Scalp, this infusion also includes a complimentary shea butter hair massage application or take home

LATE ARRIVALS

Arriving late will possibly interfere with your treatment time. All appointments will end at their scheduled time so that the next guest will not be delayed.

HOURS

Monday – Sunday, 9am to 9pm
Please note our hours may change with the seasons.

PRIVATE WELLNESS SESSIONS

By appointment only.

RESERVATIONS

We recommend booking your spa appointments in advance to ensure the desired dates and times are available. All appointments can be guaranteed with a valid credit card or room confirmation number. Spa appointments are reserved especially for you, so we ask that you notify us 24 hours in advance to change or cancel your appointment.

CANCELLATION POLICY

Please provide 24 hours notice if you must cancel or reschedule an appointment. You will be billed $75 per treatment should you cancel or change your appointment with less than 24 hours notice. Failure to call or show for appointments will result in a 100% charge for reserved services.

AGE

Spa guests must be 16 years of age and over to receive a facial and 18 years of age and over to receive a massage or body treatment.

VALUABLES

Please remove any jewelry and other valuables before your spa visit. Spa Walden will not be held responsible for misplaced or lost items. If you forget, leave them in your spa suite, which is yours for the duration of your stay.

GRATUITIES / FACILITY CHARGE

For your convenience, a 10% gratuity is added to the price of all Spa and Salon services covering gratuities for your therapist. Additional gratuities are discretionary and may be added upon your request. If there is a need for alteration, please notify the front desk manager once your treatment has concluded.

GIFTS

Share the Spa Walden experience with family and friends and give spa services using gift cards. The balance on Spa Walden gift cards can be applied to the purchase of products and spa services.

PRODUCTS

Spa products used during your treatment are available for purchase. Additional selections of unique retail products are also available. Simply inquire in the reception area.

MEDICAL NEEDS

Please inform us of any special medical needs that require special attention.

SPECIAL NEEDS

When you make your reservation, please notify the front desk receptionist of your particular desires or needs.

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1119 Aurora Hudson Road • Aurora, Ohio 44202 • 330 562 5508

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