Policies

HOURS

Monday Closed
Tuesday to Saturday 9:00 am to 7:00 pm
Sunday 9:00 am to 5:00 pm

SCHEDULING

To schedule an appointment, please contact our Spa Front Desk Staff who will assist in booking your perfect spa experience. Inn Walden guests can dial extension 2100 from their Inn suite. From outside of Inn Walden, please call 330.995.9772, you can send us an email at spa@yourwalden.com or visit our website www.yourwalden.com. Booking at least two weeks in advance can help to ensure your preferred time and treatment selection. All spa treatment reservations can be guaranteed under the guests’ name with a valid credit card.

ARRIVAL

For guests receiving Salon Services, please arrive at your treatment start time detailed in your confirmation letter.

For guests receiving Spa Services, your en-suite relaxation time begins 30 minutes prior to your treatment start time and includes 30 minutes upon the conclusion of your service time detailed in your confirmation letter. This time includes a private Jacuzzi tub, Swiss steam shower along with all other suite amenities. Should you arrive at your service start time, you will be forgoing your relaxaiton time prior to your service.

LATE ARRIVALS

Please note that a late arrival will determine the length of your treatment. All treatments will end on scheduled time so as to be courteous to the next guest.

CANCELLATION POLICY

As a courtesy to other guests, we kindly ask that cancellations or changes for both spa and salon be made 24 hours prior to your scheduled treatments to avoid penalties. Should you cancel or change your appointment, with less than a 24 hour notice, you will incur a charge. This charge will be 50% per spa treatment and 50% per salon treatment. Failure to call, email or no-show for appointments will result in a 100% charge for reserved treatments.

FIRST TRIMESTER PREGNANCY

Spa Walden does not perform full body massage on pregnant women in their first trimester without a signed doctor’s consent. Please call Spa Walden at 330-995-9772 and alert our receptionists if you are scheduled for a massage so that other service options may be reviewed and cancellations can be avoided.

SHAVING

Shaving is not recommended prior to any body exfoliation treatments or hair removal services. For gentlemen receiving facials, we recommend shaving the day prior to your treatment.

AGE REQUIREMENT

Spa guests must be 16 years of age (with a parent or guardian) to receive a facial and 18 years of age and older to receive a massage or body treatment. For both nail and hair services anyone under 18 years of age must have a parent or guardian present.

SPA WALDEN ATTIRE

For your comfort, a luxurious robe and slipper socks will be provided. Please disrobe to your level of comfort. Undergarments are not necessary but may be worn during your treatment, if you prefer. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to protect your privacy and comfort at all times.

PERSONAL BELONGINGS

Please remove any jewelry or other valuable items before your spa visit. Spa Walden will not be held responsible for misplaced or lost items.

GRATUITIES

For your convenience, a 10% gratuity is added to the price of all Spa and Salon services. Additional gratuities are discretionary and may be added upon your request. Rates are subject to change without notice.

GIFT CARDS

Not redeemable for cash. Not responsible if lost or stolen. Gift cards will expire completely after 5 years from date of purchase. After 2 years from the date of purchase a 2.77% fee will be charged to your card each month there has been a 12-month span of inactivity.